Privacy & Terms

What we collect. The contacts you scan (name, company, title, badge details), your account email, and usage data needed to run the service (scan counts, export logs).

What we never do. We never sell your data. We never share scanned contact data with third parties except to fulfill an export you explicitly request (for example, pushing a contact to your HubSpot) or for the enrichment queries described below — and enrichment sends only name, company, and title, never your contact list.

Where data lives. In our US-East cloud region. Contacts are encrypted in transit and at rest. You can export or delete your data at any time.

Enrichment providers. To enrich the contacts you scan, we query third-party data providers (public web data, business directories). Only name, company, and title from your scan are sent to them — never your list of contacts.

The people you scan. When you scan someone's badge, that person may contact us through their employer or the event organizer to request access to or deletion of their information. LeadLens processes this data solely for the lead-capture purpose of the event team that scanned it. To request access or deletion, email privacy@neural-forge.io — we respond within 7 days.

International & data subject rights. Where GDPR or CCPA applies to you, you may request access, correction, export, or deletion of your personal data by emailing privacy@neural-forge.io. We'll sign a DPA on request for customers processing EU/UK attendee data.

Policy changes. When this document changes materially, the "Last updated" date above changes and significant changes are announced on this page.

Badge photos. Badge photos are processed to extract text and are retained only as long as needed to produce and enrich the contact record (typically 30 days), after which they are deleted. The extracted contact data itself is retained per the retention rules below until you delete it or your account.

Deletion. Deleting your account deletes all workspace data within 7 days. Exported copies sent to your CRM are under your CRM's control.

Your account. You're responsible for activity under your account and for keeping credentials safe.

Acceptable use. Scan badges at events you attend in a professional capacity. Don't use LeadLens to scrape or bulk-harvest data.

Plans and billing. The Free plan includes 25 lifetime scans. Paid plans renew monthly or annually as chosen. Cancel any time — cancellation stops the next renewal; your plan stays active through the end of the paid period. Prices are in USD.

Refunds. If LeadLens isn't working for your team within the first 14 days of a paid plan, contact support and we'll make it right — that means a full refund of that billing period, no questions asked. Renewal charges after 14 days are reviewed case by case; unused annual plans may be refunded pro-rata at our discretion.

Service availability. We target 99.9% uptime monthly for the scanning and enrichment service.

Warranty disclaimer. The service is provided "as is." We disclaim implied warranties to the extent permitted by law.

Limitation of liability. To the extent permitted by law, neither party is liable for indirect or consequential damages. Aggregate liability is capped at the fees paid in the prior 12 months.

Governing law. This agreement is governed by the laws of the State of Ohio, USA.

Dispute resolution. Disputes go first to good-faith negotiation; if unresolved within 30 days, to binding arbitration in Franklin County, Ohio.

Contact. For questions about these policies, email privacy@neural-forge.io.