support
stuck at the booth? ask a person.
Email goes straight to the team that builds LeadLens. We reply within one business day.
common questions
scans not syncing?
Scans taken without signal are saved on your phone and upload on their own once you're back online. If a lead still hasn't appeared after you reconnect, email us from your account address.
how do I get leads into hubspot or another crm?
Open export and pick the file your CRM imports: a general CSV (Sheets or any CRM), a Salesforce lead-import CSV, or a HubSpot contact-import CSV — each uses the column names that tool's import template expects. For phone contacts, pick vCard. Direct CRM sync isn't live yet; you import the file.
how do upgrades work?
Every account starts with 25 free scans. Upgrade from settings → plan & billing, or from the pricing page. Scans you've already used carry over.
the camera won't open
Your browser asks for camera access the first time you scan. If you said no, tap the camera icon in the address bar and allow it. No camera? Upload a badge photo or type the lead in instead.
how do I delete my account?
Email support@neural-forge.io from your account address. All workspace data is deleted within 7 days and we confirm by email.